Delivery

Home delivery

Home deliveries are possible in the following countries: Germany, Denmark, Austria, Luxembourg, Sweden and Ireland.

The parcels are handed out only against a signature. As the delivery vans call round during the daytime, between 08:00am and 06:00pm from Monday to Friday, we need a delivery address where the parcel can be delivered into the hands of someone you know and trust during this time period. The delivery address may be different from the billing address, so please do not hesitate to have your parcel sent to you at your place of work or delivered to a next door neighbour who is home during the day. It is the best way to make sure your parcel is swiftly delivered. Using the tracking number sent to you by Deutschland-Inkontinenz by e-mail, you can track and trace your parcel at any time.

If you are unable to take delivery of your parcel upon first delivery, the driver will drop a calling card into your letterbox. The parcel will either be presented again the next working day, or delivered to a pick-up point near you. It is your responsibility to track your parcel via the tracking number provided, especially in case of missing notification.

After several unsuccessful attempts to deliver the parcel, the parcel is then returned to us.

Country of delivery	Carrier	Delivery times*	Shipping costs	Delivery free of charge from
Germany	DPD	2-3 working days	4,90 €	99 €
	Deutsche Post	2-3 working days	5,49 €	109 €
Islands of Germany	DPD	4-5 working days	19,90 €	-
Denmark	DPD	2-3 working days	8,90 €	149 €
Islands of Denmark	DPD	4-5 working days	35,90 €	-
Austria	DPD	2-3 working days	5,90 €	109 €
Luxembourg	DPD	2-3 working days	3,90 €	59 €
Sweden	DPD	3-4 working days	16,90 €	209 €
Ireland	DPD	3-4 working days	12,90 €	179 €

* The various times stated above are communicated for reference only and are valid provided the order was placed and paid for by secure online transaction before 8:00am.

Delivery to a pick-up point

Delivery to a pick-up point is possible in the following countries: Germany, Denmark, Austria, Luxembourg and Sweden.

Your parcel is delivered to a pick-up point of your choice. A pick-up point is a local shop (a dry cleaner’s shop, a flower shop, a newsagent’s, a service station, etc.) with long opening hours. When entering your order, simply select the pick-up point where you would like to collect your parcel.

Once your parcel has been dispatched, you can follow its routing using a tracking number sent to you by Deutschland-Inkontinenz by e-mail. You will also get a notification e-mail as soon as your parcel is available to be collected. The shopkeeper will keep your parcel for you for 7 days. It is your responsibility to track your parcel via the tracking number provided, especially in case of missing notification.

You can retrieve your parcel upon presentation of your identity card and by signing for receipt by way of an electronic signature.

Country of delivery	Carrier	Delivery times*	Shipping costs	Delivery free of charge from
Germany	DPD Pickup	2-3 working days	3,90 €	99 €
Islands of Germany	DPD Pickup	4-5 working days	19,90 €	-
Denmark	DPD Pickup	2-3 working days	7,90 €	139 €
Islands of Denmark	DPD Pickup	4-5 working days	35,90 €	-
Austria	DPD Pickup	2-3 working days	5,90 €	109 €
Luxembourg	DPD Pickup	2-3 working days	3,50 €	69 €
Sweden	DPD Pickup	3-4 working days	9,90 €	149 €

* The various times stated above are communicated for reference only and are valid provided the order was placed and paid for by secure online transaction before 8:00am.